Grooming Client Portal

1.Membership Requirements Q: Do I need to be a member of Grooming Centre to apply for a small loan? A: Yes, only registered members of Grooming Centre are eligible for loans. Q: Is there a fee to become a member? A: Yes, there is a registration fee of N1,000, and an ID card fee of N200. 2.Attendance and Savings Q: How many Union meetings must I attend to qualify for a loan? A: You must attend at least two (2) consecutive weekly Union meetings. Q: Do I need to save before applying for a loan? A: Yes, you need to save at least 10% of the amount you wish to borrow. 3.Loan Details Q: What is the maximum amount I can borrow for my first small loan? A: The maximum loan amount for a first-time small loan is N200,000. Q: When do I start repaying the loan? A: Loan repayments begin two (2) weeks after you collect the loan. Q: What is the repayment schedule for the loan? A: Repayments are made weekly over a period of 23 weeks. 4.Service Charges Q: What is the service charge for the Starter Loan? A: The service charge for a Starter Loan (N200,000 - N499,999.99) is 18%. Q: What is the service charge for the Loyal Loan? A: The service charge for a Loyal Loan (N500,000 - N700,000) is 15%. 5.Additional Fees Q: Is there a risk premium for small loans? A: Yes, there is a risk premium of 2% of the loan amount. Q: Is there a fee for the loan application form? A: Yes, there is a loan application form fee of N500. 6.Savings Interest Q: Do I earn interest on my savings with Grooming Centre? A: Yes, you earn 4% interest per annum on your savings. 7.Loan Progression Q: Will my loan limit increase after I repay my loan? A: Yes, upon completing repayment, your loan limit increases by N100,000. 8.Eligibility for Future Loans Q: What are the requirements for applying for future loans? A: To remain eligible, you must continue attending weekly Union meetings. 9.Banking Requirements Q: Do I need a BVN and a bank account to apply for a loan? A: Yes, you must have a valid Bank Verification Number (BVN) and a Tier 3 bank account. Q: How will the loan amount be disbursed to me? A: The loan will be directly deposited into your bank account. 10.Loan Repayment Q: Where should I make my loan repayments? A: All loan repayments should be made into Grooming Centre’s designated bank account. 11.Inquiries and Assistance Q: How can I check my loan balance or make other inquiries? A: You can use the Grooming SmartBiz online portal for your loan balance and other inquiries. Q: What if I need further assistance with my loan?A: For assistance, you can:<ul><li>Call the toll-free Customer Care line.</li><li>Send an email to info@groomingcentre.org or inquiries@groomingcentre.org.</li><li>Ask your Credit Officer (CO) or Branch Head.</li></ul>

1.Loan Eligibility Q1: Who is eligible for a loan? A: To qualify, you must have successfully taken and repaid at least one Small Loan or Daily Loan from Grooming Centre. Q2: What if I haven’t taken a Small Loan or Daily Loan before? A: You will need to complete a successful cycle of either loan type to qualify for this loan. 2.Loan Amount Q3: What is the maximum loan amount I can apply for? A: You can apply for a loan of up to N300,000. Q4: Can I get a loan amount higher than N300,000? A: No, the current maximum loan limit is N300,000. 3.Term Deposit Requirement Q5: Is a term deposit required? A: Yes, a term deposit of 10% of the loan amount is required. Q6: What happens to my term deposit after I repay the loan? A: Once you repay your loan in full, your term deposit will be returned to you. Q7: Why is a term deposit necessary? A: The term deposit serves as a security measure and ensures you remain committed to timely repayments. 4.Loan Tenure Q8: What is the maximum loan tenure? A: Asset loans can be taken for a period of up to 10 months. Q9: How frequently do I need to make repayments? A: Repayments are made monthly, with one instalment due each month. Q10: Can I repay my loan in less than 10 months? A: Yes, you can repay sooner if you prefer, but monthly instalments are required until full repayment. 5.Service Charges and Fees Q11: What are the service charges for the loan? A: A monthly service charge of 2.8% is applied to the loan amount. Q12: Are there additional fees involved in taking a loan? A: Yes, you will need to pay a passbook fee of N200, a loan form fee of N500, and a risk premium of 2% of the loan amount. Q13: What is the risk premium for? A: The risk premium covers loan insurance, protecting both you and the institution. Q14: When are these fees due? A: The fees are generally deducted from your loan disbursement amount or payable during the loan application process. 6.Banking Requirements Q15: What banking requirements must I fulfill? A: You must have a valid Bank Verification Number (BVN) and a Tier 3 bank account for loan disbursement. Q16: How will my loan be disbursed? A: Loan disbursements are made directly to your bank account. Q17: What is a Tier 3 bank account? A: A Tier 3 bank account is a bank account with higher transaction limits and requires more extensive identity verification. 7.Loan Repayment Q18: How should I make loan repayments? A: All loan payments must be deposited into Grooming Centre’s bank account. Q19: Can I pay using other methods, like mobile banking or through agents? A: Currently, all repayments should be made directly to Grooming Centre’s bank account. Q20: How do I get a receipt for my loan payment? A: Receipts or confirmations of payment can be obtained through your bank or requested from Grooming Centre. 8.Inquiries and Assistance Q21: How can I check my loan balance or loan status? A: Use the Grooming SmartBiz online portal to check your loan balance and get other information about your loan. Q22: Who do I contact for loan inquiries or issues? A: You can call the toll-free line to speak with Customer Care, send an email to info@groomingcentre.org or inquiries@groomingcentre.org, or ask your Credit Officer (CO) or Branch Head for assistance. Q23: Can I make an inquiry after business hours? A: The SmartBiz portal is available 24/7. For phone or email inquiries, responses may be limited to business hours.

1.Eligibility Q1: Can I apply for an Individual Loan if I am currently a Small Loan or Daily Loan client? A: Yes, you can transition to an Individual Loan from any stage of a Small Loan or Daily Loan as long as you are a registered client. Q2: Do I need to exit my current Union to qualify for an Individual Loan? A: Yes, if you are currently registered as a Small Loan or Daily Loan client and belong to a Union, you must be willing to exit the Union to transition to an Individual Loan. 2.Banking Requirements Q3: What are the banking requirements for an Individual Loan? A: You must have a valid Bank Verification Number (BVN) and a Tier 3 bank account to be eligible for loan disbursements. Q4: How will I receive my loan disbursement? A: Loan disbursements will be made directly to your bank account, so it is essential to have an active bank account that meets the specified requirements. 3.Term Deposit Requirement Q5: Is there a term deposit requirement for Individual Loans? A: Yes, you are required to deposit 10% of the loan amount as a term deposit. Q6: When will I receive my term deposit back? A: Your term deposit will be returned to you after you have fully repaid the loan. 4.Loan Amount and Fees Q7: How much can I borrow with an Individual Loan? A: You can access an Individual Loan of up to N10,000,000, subject to eligibility and approval. Q8: Are there any registration fees for new SME clients? A: Yes, there is a registration fee of N3,000 for new SME clients. Q9: What is the service charge for the Individual Loan? A: A service charge of 3% per month is applied to the loan amount. Q10: Is there an administration fee for the Individual Loan? A: Yes, an administration fee of 1% of the loan amount is applicable. Q11: Are there any additional fees? A: Yes, a risk premium of 2% of the loan amount is charged, though the loan form itself is free of charge. 5.Loan Repayment Q12: What is the repayment schedule for the Individual Loan? A: The loan must be repaid in equal instalments over a period of 1 to 12 months. Q13: Where should I make my loan payments? A: All loan payments should be made into Grooming Centre’s bank account to ensure proper tracking of your payments. 6.Penalties and Early Liquidation Q14: Are there penalties for late payments? A: Yes, a penalty of 2.5% per month will apply to any overdue principal and service charge amounts. Q15: What happens if I repay the loan early? A: If you choose to repay the loan early, any undue service charges will be waived. However, a waiver fee of 5% will be charged on the undue principal balance. 7.Inquiries and Assistance Q16: How can I check my loan balance or make inquiries? A: You can use the Grooming SmartBiz online portal to check your loan balance and access other account-related information. Q17: Who can I contact for assistance with my loan? A: You can reach out through the following channels:<ul><li>Call the toll-free Customer Care line.</li><li>Send an email to info@groomingcentre.org or inquiries@groomingcentre.org.</li><li>Contact your Account Loan Manager (ALM) or Branch Head for further assistance.</li></ul>

1.Eligibility Q1: Can I apply for an SME loan if I am a new client at Grooming Centre? Yes, you can access the SME loan even if you are new to Grooming Centre and have not previously taken a Small Loan or Daily Loan. Q2: Are there any pre-qualification loans required before I can apply for an SME loan? No prior loan history with Grooming Centre is required to apply for an SME loan. 2.Banking Requirements Q3: What banking information do I need to apply for the SME loan? You must have a valid Bank Verification Number (BVN) and a Tier 3 bank account to apply for the SME loan. Q4: How will the loan be disbursed? All loan disbursements will be made directly to your bank account. 3.Term Deposit Requirement Q5: Is there a term deposit requirement for the SME loan? Yes, you are required to deposit 10% of the loan amount as a term deposit. Q6: When will my term deposit be returned? The term deposit will be returned to you after the full repayment of the loan. 4.Loan Amount and Fees Q7: What is the maximum loan amount I can access through the SME loan? You can apply for an SME loan of up to N10,000,000. Q8: What fees apply to new SME loan clients? New SME clients will need to pay a registration fee of N3,000. Q9: Is there a monthly service charge on the loan? Yes, a service charge of 3% per month applies. Q10: Are there any other charges associated with the loan? In addition to the service charge, there is a 1% administration fee and a 2% risk premium applied to the loan amount. Q11: Do I have to pay for the loan application form? No, the loan form is provided free of charge. 5.Loan Repayment Q12: How long do I have to repay the loan? The loan must be repaid in equal instalments over a period of 1 to 12 months. Q13: Where should I make my loan payments? All loan payments should be made into Grooming Centre’s bank account. 6.Penalties and Early Liquidation Q14: What happens if I make a late payment? A penalty of 2.5% per month on the principal and the service charge due will apply for late payments. Q15: Is there a fee if I repay the loan early? Yes, if you choose to repay the loan early, any undue service charges will be waived. However, a waiver fee of 5% on the undue principal balance will apply. 7.Inquiries and Assistance Q16: How can I check my loan balance or make inquiries? A: You can use the Grooming SmartBiz online portal to check your loan balance and access other account-related information. Q17: Who can I contact for assistance with my loan?A: You can reach out through the following channels:<ul><li>Call the toll-free Customer Care line.</li><li>Send an email to info@groomingcentre.org or inquiries@groomingcentre.org.</li><li>Contact your Account Loan Manager (ALM) or Branch Head for further assistance. </li></ul>

1.Eligibility Q1: Who is eligible for a Daily Loan? A: To qualify, you must be a registered member of Grooming Centre. Q2: Are there any fees for registration? A: Yes, there is a registration fee of N1,000, and an ID card fee of N200. 2.Savings Requirement Q3: Do I need to save a certain amount before applying for a Daily Loan? A: Yes, you must save at least 10% of your desired loan amount. 3.Loan Amount and Terms Q4:  What is the maximum amount I can borrow as a Daily Loan? A: The maximum loan amount available is N200,000. Q5:  When do I start repaying the loan? A: Repayment begins two days after the loan collection date. Q6:  What is the loan repayment period? A: You can repay the loan over a period ranging from 1 to 50 working days. Q7:  Are there any charges associated with the loan? A: Yes, the service charge is 0.3% per day. There is also a loan form fee of N500 and a risk premium of 2% of the loan amount, covering possible risks associated with the loan 4.Interest and Meetings Q8:  Is there interest on my savings? A: Yes, Grooming Centre offers an interest rate of 4% per annum on savings. Q9:  Do I need to attend any meetings as part of the loan conditions? A: Regular attendance at loan repayment meetings is required to qualify for subsequent loans. 5.Banking Requirements Q10:  Do I need a bank account for loan disbursement? A: Yes, you must have a Tier 3 bank account for loan disbursement. Q11:  Is a Bank Verification Number (BVN) required? A: Yes, a valid BVN is necessary to access a Daily Loan. 6.Penalties and Payments Q12:  Where should I make loan repayments? A: Loan repayments should always be made into Grooming Centre’s designated bank account. Q13:  What happens if I miss a repayment? A: Late payments incur a penalty of 2.5% per month on the outstanding principal and service charge due. 7.Inquiries and Assistance Q14: How can I check my loan balance or make inquiries? A: You can use the Grooming SmartBiz online portal to check your loan balance and access other account-related information. Q15: Who can I contact for assistance with my loan?A: You can reach out through the following channels:<ul><li>Call the toll-free Customer Care line.</li><li>Send an email to info@groomingcentre.org or inquiries@groomingcentre.org.</li><li>Contact your Daily Loan Officer (DLO) or Branch Head for further assistance.</li></ul>

1.Purpose Q1: What is the Green Energy Loan intended for? A: The Green Energy Loan is exclusively for financing the installation of solar-powered inverters and energy-efficient appliances for both businesses and individuals. 2.Eligibility and Savings Requirements Q2: What are the eligibility requirements to access a Green Energy Loan? A: Clients must contribute 10% of the total cost of the solar device, and the Loan Security Fund cannot be withdrawn until the loan is fully repaid. Additionally, a minimum of 10% of the loan balance must be maintained in the client’s savings account at all times. Q3: Do I earn interest on the savings associated with the loan? A: Yes, your savings account will earn an interest of 4% per annum. Q4: Can I withdraw from my Loan Security Fund while repaying the loan? A: No, the Loan Security Fund is locked until the loan is completely repaid. 3.Loan Amount Q5: What is the minimum loan amount I can apply for? A: The minimum loan amount is N100,000. Q6: What is the maximum loan amount I can apply for? A: The maximum loan amount is N10,000,000. 4.Charges and Fees Q7: What service charges apply to the Green Energy Loan? A: A service charge of 27% per annum is applied on a reducing balance basis. Q8: Are there additional fees associated with this loan? A: Yes, the loan includes a 2% risk premium, a 1% administrative charge, and a 1.5% commitment charge, all based on the cost of the solar device. Q9: What is the purpose of the commitment charge? A: The commitment charge is a standard fee for securing the loan and financing the solar device purchase. 5.Loan Tenure and Repayment Q10: What is the minimum loan tenure for the Green Energy Loan? A: The minimum loan tenure is 1 month. Q11: What is the maximum loan tenure for the Green Energy Loan? A: The maximum loan tenure is 24 months. Q12: How frequently must I make loan repayments? A: Repayments are due monthly. Q13: How is the loan repayment calculated? A: Repayments are calculated on a reducing balance basis, meaning that interest is applied only to the remaining principal balance. 6.Penalties Q14: Is there a penalty for late payments? A: Yes, a late payment penalty of 2.25% will be charged on overdue instalments for each month of non-payment. Q15: Is there a grace period for late payments? A: Yes, there is a 5-day grace period from the due date. 7.Loan Security and Requirements Q16: What security is required for loans below N5 million? A: For loans below N5 million, you must provide 1 guarantor, 2 post-dated cheques, and a lien on the financed asset. Q17: What security is required for loans above N5 million? A: For loans above N5 million, you must provide 2 guarantors, 4 post-dated cheques, and a lien on the financed asset. Q18: Why are guarantors and post-dated cheques required? A: These measures help to ensure loan repayment and provide additional security for the loan. 8.Disbursement and Banking Q19: How is the loan amount disbursed? A: The loan amount is disbursed directly to the client’s bank account. Q20: What are the banking requirements for receiving a Green Energy Loan? A: You must have a valid Bank Verification Number (BVN) and a Tier 3 bank account to receive the loan. 9.Inquiries and Assistance Q21: How can I check my loan balance or make inquiries? A: You can use the Grooming SmartBiz online portal to check your loan balance and access other account-related information. Q22: Who can I contact for assistance with my loan? A: You can reach out through the following channels:<ul><li>Call the toll-free Customer Care line.</li><li>Send an email to info@groomingcentre.org or inquiries@groomingcentre.org.</li><li>Contact your Loan Officer or Branch Head for further assistance.</li></ul>

1.Eligibility Q1: Who is eligible for a Solar Loan? A: To qualify for a Solar Loan, you must have taken and repaid at least one of the following loan types: Small Loan, Daily Loan, Individual Loan, or SME Loan. Q2: What if I haven’t taken any previous loans? A: You’ll need to complete and repay one loan cycle in one of the eligible loan categories before qualifying for a Solar Loan. 2.Loan Amount Q3: What is the maximum loan amount available for a Solar Loan? A: You can access Solar Loan products for up to N200,000. Q4: Can I apply for a Solar Loan amount higher than N200,000? A: No, the current maximum limit for Solar Loans is N200,000. 3.Service Charges and Fees Q5: What is the service charge for the Solar Loan? A: The service charge is 10% of the loan amount. Q6: Are there any additional fees associated with the Solar Loan? A: Yes, a passbook fee of N100 and a loan form fee of N500 are required. There is no risk premium for Solar Loans. Q7: When are the fees due? A: These fees are typically paid during the loan application process or may be deducted from your loan disbursement. 4.Repayment Terms Q8: How long do I have to repay the Solar Loan? A: The loan can be repaid in equal instalments over a period of 1 to 4 months (1–16 weeks). Q9: Can I repay the loan early? A: Yes, you may repay the loan early, though equal instalments are due based on the selected repayment period. Q10: Are there penalties for early repayment? A: There are typically no penalties for early repayment. Check with your branch for specific details. 5.Disbursement and Deposit Q11: Is a term deposit required for the Solar Loan? A: No, a term deposit is not required for the Solar Loan. Q12: How will the loan amount be disbursed? A: The loan disbursement is made by supplying the Solar product of your choice rather than a cash disbursement. Q13: Can I receive the loan disbursement as cash instead of a Solar product? A: No, the Solar Loan is designed specifically to provide Solar products directly rather than a cash disbursement. 6.Loan Repayment Q14: Where should I make my loan repayments? A: All loan payments must be made into Grooming Centre’s bank account. Q15: Can I use alternative payment methods? A: Currently, repayments should be made directly to Grooming Centre’s bank account. Q16: How will I receive a confirmation of my loan payment? A: Payment receipts or confirmations can be obtained from your bank or requested from Grooming Centre. 7.Inquiries and Assistance Q17: How can I check my loan balance or make inquiries? A: You can use the Grooming SmartBiz online portal to check your loan balance and access other account-related information. Q18: Who can I contact for assistance with my loan?A: You can reach out through the following channels:<ul><li>Call the toll-free Customer Care line.</li><li>Send an email to info@groomingcentre.org or inquiries@groomingcentre.org.</li><li>Contact your Credit Officer (CO), Daily Loan Officer (DLO), or Branch Head for further assistance.</li></ul>

1.Eligibility Q1: Who is eligible for a Top-Up Loan? A: To qualify, you must have previously taken and fully repaid a Small Loan, Daily Loan, Individual Loan, or SME Loan with Grooming Centre. Q2: What if I have not taken or repaid any of these loan types? A: You will need to complete and fully repay at least one of these loan types to be eligible for a Top-Up Loan. 2.Loan Amount Q3: What is the maximum amount I can borrow with a Top-Up Loan? A: You can access a loan amount of up to N200,000. Q4: Can I apply for an amount higher than N200,000? A: No, the maximum loan amount for a Top-Up Loan is currently capped at N200,000. 3.Service Charge Q5: What is the service charge for a Top-Up Loan? A: For Small Loan/Daily Loan clients, the service charge is 0.5% per week. For SME/Individual Loan clients, the service charge is 2% per month. Q6: How is the service charge applied? A: The service charge is calculated based on the loan amount and applied weekly or monthly, depending on your loan type. Q7: Are there any hidden fees beyond the service charge? A: No hidden fees are applied, but other fees such as the Loan Form Fee and Risk Premium are separate from the service charge. 4.Deposit Requirement Q8: Is a term deposit required before I can receive the Top-Up Loan? A: No, there is no term deposit requirement for a Top-Up Loan. Q9: Why is there no term deposit requirement? A: The Top-Up Loan is designed to provide quick access to funds without additional deposit requirements, making it more accessible and flexible. 5.Fees Q10: Are there any fees for this loan? A: Yes, there is a Loan Form Fee of N500 and a Risk Premium of 2% of the loan amount. Q11: Is there a passbook fee for the Top-Up Loan? A: No, there is no passbook fee for the Top-Up Loan. Q12: What does the Risk Premium cover? A: The Risk Premium is for loan insurance and protects both you and the institution. 6.Banking Requirements Q13: What banking requirements must I meet to qualify for the loan? A: You must have a valid Bank Verification Number (BVN) and a Tier 3 bank account. Q14: Why is a BVN and Tier 3 bank account necessary? A: This ensures secure identification and facilitates seamless loan disbursement to your account. 7.Disbursement Q15: How will my Top-Up Loan be disbursed? A: Your loan will be disbursed directly to your bank account. Q16: When can I expect the disbursement? A: Once approved, disbursements are made promptly to ensure quick access to funds. 8.Repayment Terms Q17: What is the repayment period for the Top-Up Loan? A: The loan must be repaid in equal instalments within 1 to 6 months, or 1 to 24 weeks. Q18: Can I choose my repayment period? A: Yes, you can select a repayment period that fits within the 1-6 months (or 1-24 weeks) range, subject to approval. Q19: Are there penalties for early repayment? A: No penalties are applied for early repayment, so you can repay your loan ahead of schedule without additional fees. 9.Loan Repayment Q20: How should I make repayments for the Top-Up Loan? A: All loan repayments must be deposited directly into Grooming Centre’s bank account. Q21: Can I make repayments through other channels? A: Currently, repayments should be made to Grooming Centre’s bank account to ensure proper tracking and record-keeping. Q22: How do I confirm my payment has been received? A: You can request a payment confirmation through the Grooming SmartBiz portal or contact Customer Care for assistance. 10.Inquiries and Assistance Q23: How can I check my loan balance or make inquiries? A: You can use the Grooming SmartBiz online portal to check your loan balance and access other account-related information. Q24: Who can I contact for assistance with my loan?A: You can reach out through the following channels:<ul><li>Call the toll-free Customer Care line.</li><li>Send an email to info@groomingcentre.org or inquiries@groomingcentre.org.</li><li>Contact your Credit Officer (CO), Daily Loan Officer (DLO), Asset Loan Manager (ALM), or Branch Head for further assistance.</li></ul>

1.Eligibility Q1: What are the eligibility requirements for the Agricultural Equipment Loan Product? A: To access this loan, you must close all other savings and loan accounts. 2.Banking Requirements Q2: What banking information is required to access the loan? A: You need a valid Bank Verification Number (BVN) and a Tier 3 bank account. Q3: How will the loan be disbursed? A: The loan will be disbursed directly to your bank account. Q4: What is a Tier 3 bank account? A: A Tier 3 bank account has higher transaction limits and requires more thorough identity verification than basic accounts. 3.Term Deposit Requirement Q5: Is there a term deposit requirement for the loan? A: Yes, you are required to deposit 10% of the loan amount as a term deposit. Q6: When will I receive my term deposit back? A: Your term deposit will be returned to you after you repay the loan in full. 4.Loan Amount and Fees Q7: What is the maximum loan amount I can access? A: You can apply for an Agricultural Equipment Loan of up to N10,000,000.00. Q8: Are there any fees involved in this loan?A: Yes, the fees are as follows:<ul><li>Service charge: 36% per annum.</li><li>Administration fee: 1% of the loan amount.</li><li>Risk premium: 2% of the loan amount.</li><li>Agric Insurance (Upfront Payment): 1% of the loan amount.</li><li>Loan form: Free of charge.</li></ul> Q9: Is there a registration fee for this loan? A: No, there is no registration fee required. Q10: Why is there an Agric Insurance fee? A: This fee provides insurance coverage for agricultural equipment, protecting both you and the institution. 5.Loan Repayment Q11: How should I repay the loan? A: All loan payments must be made into Grooming Centre’s bank account. Q12: What is the repayment period for the Agricultural Equipment Loan? A: The loan can be repaid in equal instalments over a period of 1 to 24 months. Q13: Can I repay the loan earlier than scheduled? A: Yes, early repayment is allowed, but it can only occur one month after disbursement. Any undue service charge will be waived upon early loan payoff. 6.Penalties and Early Liquidation Q14: What happens if I make a late loan payment? A: Late payments will incur a penalty of 2.5% per month on the principal and service charge due. Q15: Are there any penalties for repaying the loan early? A: No, there are no penalties for early repayment after the first month. In fact, any undue service charge will be waived at payoff. 7.Inquiries and AssistanceQ16: How can I check my loan balance or get assistance?<ul><li>A: You can request your balance or get assistance through:</li><li>The Grooming SmartBiz online portal</li><li>Calling the toll-free line for Customer Care</li><li>Sending an email to info@groomingcentre.org or <a href="mailto:inquiries@groomingcentre.org">inquiries@groomingcentre.org</a></li><li>Speaking with your Agricultural Loan Officer (ALO) or Branch Head</li></ul>Q17: Is there a contact method available 24/7? A: Yes, the SmartBiz online portal is available 24/7. Phone and email inquiries will typically be responded to during business hours.

1.Eligibility Q1: Who is eligible for the Short-Term Agricultural Equipment Loan Product? A: To be eligible, you must close all other savings and loan accounts with Grooming Centre. Q2: Can I apply for this loan if I have an existing loan with Grooming Centre? A: No, you need to settle all other savings and loan accounts before applying for the Agricultural Equipment Loan. 2.Banking Requirements Q3: What banking requirements must I fulfill? A: You need a valid Bank Verification Number (BVN) and a Tier 3 bank account. Q4: How will my loan be disbursed? A: The loan will be directly deposited into your bank account once approved. 3.Term Deposit Requirement Q5: Is a term deposit required for this loan? A: Yes, a term deposit of 10% of the loan amount is required. Q6: When will I get my term deposit back? A: Your term deposit will be returned to you upon full repayment of the loan. 4.Loan Amount and Fees Q7: What is the maximum loan amount available? A: You can access up to N500,000 for the Agricultural Equipment Loan. Q8: Are there any registration fees? A: No, there are no registration fees for this loan product. Q9: What are the service charges and interest rates? A: The service charge is 30% per annum, and the interest rate is 4% per annum. Q10: Are there additional fees? A: Yes, an Administration Fee of 1% of the loan amount, Agric Insurance (Upfront Payment) of 1% of the loan amount, and a Risk Premium (Upfront Payment) of 1% are applicable. Q11: When are these fees paid? A: The administration fee, agric insurance, and risk premium are paid upfront at the time of loan disbursement. 5.Loan Repayment Q12: How long do I have to repay the loan? A: The loan repayment term is between 1 and 6 months. Q13: How should I make my loan repayments? A: All loan payments must be deposited into Grooming Centre’s bank account. Q14: Can I make partial repayments? A: The loan is structured for equal monthly instalments, so each payment should be a full instalment amount. 6.Penalties and Early Liquidation Q15: What happens if I miss a repayment? A: A penalty of 2.5% per month on the outstanding principal and service charge due will apply for late payments. Q16: Can I repay the loan early? A: Yes, early repayment is allowed, but only after one month from the disbursement date. Any undue service charges will be waived at the time of pay-off. Q17: Will I be charged extra fees for early repayment? A: No additional fees are applied for early repayment, and any unearned service charge is waived. 7.Inquiries and AssistanceQ18: How can I check my loan balance or make inquiries?A: You can check your loan balance or make inquiries via:<ul><li>The Grooming SmartBiz online portal</li><li>Calling the toll-free Customer Care line</li><li>Emailing info@groomingcentre.org or <a href="mailto:inquiries@groomingcentre.org">inquiries@groomingcentre.org</a></li><li>Speaking with your Area Loan Officer (ALO) or Branch Head</li></ul> Q19: Can I receive assistance after business hours? A: The SmartBiz portal is available 24/7. For phone and email inquiries, responses may be available only during business hours.

1.Eligibility Q1: Who is eligible for the Loan Term Agricultural Equipment Loan Product? A: You are eligible if you close all other existing savings and loan accounts with Grooming Centre. Q2: Can I keep other loan accounts active while applying for this loan? A: No, all other savings and loan accounts must be closed to access the Agricultural Equipment Loan Product. 2.Banking Requirements Q3: What banking requirements must I meet to qualify? A: You must have a valid Bank Verification Number (BVN) and a Tier 3 bank account for the loan disbursement. Q4: How will the loan be disbursed? A: The loan amount will be directly disbursed into your bank account. Q5: What is a Tier 3 bank account? A: A Tier 3 bank account is a bank account with higher transaction limits, typically requiring extensive identity verification. 3.Term Deposit Requirement Q6: Is there a term deposit requirement for the Agricultural Equipment Loan? A: Yes, you must deposit 10% of the loan amount as a term deposit. Q7: When will my term deposit be returned? A: Your term deposit will be returned once you fully repay the loan. Q8: Why is a term deposit necessary? A: The term deposit serves as security for the loan, ensuring a commitment to repayment. 4.Loan Amount and Fees Q9: What is the maximum loan amount available under this product? A: You can access an Agricultural Equipment loan of up to N10,000,000. Q10: Are there any registration fees? A: No, there is no registration fee for this loan product. Q11: What are the service charges and interest rates? A: The service charge is 30% per annum, and the interest rate is 4% per annum. Q12: Are there any upfront charges?A: Yes, the following upfront charges apply:<ul><li>Admin Charge: 1% of the loan amount</li><li>Agric Insurance: 1% of the loan amount</li><li>Risk Premium: 2% of the loan amount</li></ul> Q13: Why is an Agric Insurance fee required? A: The Agric Insurance fee covers agricultural risks associated with your loan, ensuring added security. 5.Loan Repayment Q14: How long do I have to repay the loan? A: The loan must be repaid in equal instalments over a period of 1 to 24 months. Q15: Where should I make my loan repayments? A: All loan payments should be deposited into Grooming Centre’s bank account. Q16: Can I make partial repayments? A: Yes, instalments are structured equally, but early payoff is also allowed under specific conditions. 6.Penalties and Early Liquidation Q17: Are there penalties for late payments? A: Yes, a penalty of 2.5% per month on the principal and service charge due will be applied for late payments. Q18: Can I repay the loan early? A: Yes, early repayment is allowed only after one month from the loan disbursement date. At payoff, undue service charges will be waived. Q19: Will I incur penalties for paying off my loan early? A: No, there are no penalties for early liquidation if it occurs after one month. Any undue service charges will be waived. 7.Inquiries and AssistanceQ20: How can I check my loan balance or make inquiries?A: You can check your loan balance or make inquiries through:<ul><li>The Grooming SmartBiz online portal</li><li>Calling the toll-free Customer Care line</li><li>Emailing info@groomingcentre.org or <a href="mailto:inquiries@groomingcentre.org">inquiries@groomingcentre.org</a></li><li>Speaking with your Agricultural Loan Officer (ALO) or Branch Head</li></ul>Q21: Who do I contact if I have questions or need assistance with my loan? A: For assistance, contact the toll-free line, send an email, or speak with your ALO or Branch Head.

1.Eligibility Q1: Who is eligible for the State Public Sector Individual Loan? A: To be eligible, you must be a Federal, State, or Local Government Area (LGA) civil servant with an Oracle Number or IPPIS Number. Q2: Are there specific service requirements for eligibility? A: Yes, you must have a total service duration of 35 years, with a maximum of 34 years in service, and you must have at least one year of service remaining. 2.Banking Requirements Q3: What banking requirements must I fulfill to access the loan? A: You must have a valid Bank Verification Number (BVN) and a Tier 3 bank account. Q4: How will the loan amount be disbursed to me? A: The loan amount will be directly disbursed to your registered bank account. 3.Term Deposit Requirement Q5: Is a term deposit required to access this loan? A: No, a term deposit is not applicable for the State Public Sector Individual Loan. 4.Loan Amount and Fees Q6: What is the maximum loan amount I can apply for? A: You can apply for a Public Sector Individual Loan of up to N4,000,000. Q7: Are there any fees or charges for the loan? A: Yes, the loan includes a service charge of 2.75% per month, a risk premium of 0.5% of the loan amount, an admin upfront charge of 0.5% of the loan amount, and an admin charge & processing fee of 2.0% of the loan amount. Q8: What is the Debt Service Ratio (DSR) for this loan? A: The Debt Service Ratio (DSR) is 70% of your net pay. Q9: Is there a registration fee for this loan? A: No, there is no registration fee for this loan. 5.Loan Repayment Q10: How long do I have to repay the loan? A: The loan must be repaid in equal instalments over a period ranging from 3 to 18 months. Q11: Where should I make my loan repayments? A: All loan payments should be made into Grooming Centre’s bank account. Q12: How will repayments be made? A: Loan repayments will be deducted directly from your salary at the source. 6.Penalties and Early Liquidation Q13: Are there any penalties for early loan repayment? A: If you choose to repay the loan early, any undue service charges will be waived, but a liquidation fee of 2% on the remaining principal balance will be charged. Q14: What is the liquidation fee for early repayment? A: The liquidation fee is 2% of the outstanding principal balance at the time of early repayment. 7.Inquiries and AssistanceQ15: How can I check my loan balance or make inquiries?A: You can check your loan balance or make inquiries through the following channels:<ul><li>Grooming SmartBiz online portal</li><li>Toll-free Customer Care line</li><li>Email: info@groomingcentre.org or <a href="mailto:inquiries@groomingcentre.org">inquiries@groomingcentre.org</a></li><li>By contacting your Credit Relationship Officer or Branch Head</li></ul> Q16: What if I need assistance with my loan? A: For assistance, you can contact Customer Care via the toll-free line, send an email, or speak with your Credit Relationship Officer or Branch Head for guidance.

1.Eligibility Q1: Who is eligible for the Federal Public Sector Individual Loan? A: This loan is available to Federal, State, or Local Government Area (LGA) civil servants with an Oracle Number or IPPIS Number. Q2: Are there any service year requirements for eligibility? A: Yes, the maximum total service period is 35 years, with a maximum of 34 service years allowed at the time of loan application. You must also have at least one year of service remaining in public service. Q3: What if I don’t have an Oracle Number or IPPIS Number? A: You need an Oracle Number or IPPIS Number to qualify, as these verify your public service employment status. 2.Banking Requirements Q4: What banking requirements do I need to fulfill? A: You must have a valid Bank Verification Number (BVN) and a Tier 3 bank account to receive loan disbursements. Q5: How will my loan be disbursed? A: All loan disbursements will be made directly to your bank account. Q6: What is a Tier 3 bank account? A: A Tier 3 bank account is a fully verified bank account with higher transaction limits, meeting enhanced identity verification standards. 3.Term Deposit Requirement Q7: Is a term deposit required for this loan? A: No, there is no term deposit requirement for the Federal Public Sector Individual Loan. 4.Loan Amount and Fees Q8: What is the maximum loan amount I can apply for? A: You can apply for a loan of up to N4,000,000. Q9: What is the Debt Service Ratio (DSR) requirement? A: The Debt Service Ratio should be no more than 70% of your net pay. Q10: Are there any registration fees? A: No, there is no registration fee for this loan. Q11: What service charge applies to the loan? A: A service charge of 2.75% per month applies to the loan. Q12: Are there any additional fees?<ul><li>A: Yes, there are several additional fees:</li><li>Risk Premium Upfront: 0.5% of the loan amount</li><li>Admin Upfront Fee: 1.5% of the loan amount</li><li>Admin Charge & Processing Fee: 2.0% of the loan amount</li></ul> 5.Loan Repayment Q13: Over what period can I repay the loan? A: The loan can be repaid in equal instalments over a period of 3 to 24 months. Q14: How should I make loan repayments? A: All loan payments must be made into Grooming Centre’s bank account. Q15: What is the mode of loan repayment? A: Repayment will be made through salary deduction directly from your payroll source. 6.Penalties and Early Liquidation Q16: Are there any penalties for early loan repayment? A: Yes, undue service charges will be waived for early repayment, but a liquidation fee of 2% will be charged on the outstanding principal balance. Q17: What happens to the remaining service charges if I repay early? A: Any undue service charges will be waived, but the liquidation fee of 2% on the remaining principal balance will apply. 7.Inquiries and AssistanceQ18: How can I check my loan balance or make inquiries?A: You can check your loan balance or make inquiries through:<ul><li>The Grooming SmartBiz online portal</li><li>The toll-free Customer Care line</li><li>Emailing info@groomingcentre.org or <a href="mailto:inquiries@groomingcentre.org">inquiries@groomingcentre.org</a></li><li>Speaking with your Credit Relationship Officer or Branch Head</li></ul> Q19: Can I get assistance after business hours? A: The SmartBiz portal is available 24/7 for self-service. For phone or email inquiries, responses may be provided during business hours.

1.Eligibility Q1: Who is eligible for the Institutional Loan Product? A: This loan product is available exclusively to Small Microfinance Institutions (MFIs). 2.Banking Requirements Q2: Are there any banking requirements to access the loan? A: Yes, you must have a valid Bank Verification Number (BVN) and a Tier 3 bank account. Q3: How will the loan be disbursed? A: Loan disbursements will be made directly to the bank account you provided. Q4: What is a Tier 3 bank account? A: A Tier 3 bank account is a type of account that requires more comprehensive identity verification and allows higher transaction limits. 3.Term Deposit Requirement Q5: Is a term deposit required for this loan? A: No, a term deposit is not applicable for the Institutional Loan Product. 4.Loan Amount and Fees Q6: What is the maximum loan amount I can apply for? A: You can apply for up to N500,000,000 under the Institutional Loan Product. Q7: Are there any registration fees? A: No, there is no registration fee for this loan product. Q8: What is the service charge for the loan? A: A service charge of 30% is applied on an annual basis. Q9: What is the interest rate? A: The loan interest rate is 4% per annum. Q10: Is there an administration fee? A: Yes, an administration fee of 1% of the loan amount is charged. Q11: Are there any risk premiums for this loan? A: No, a risk premium is not applicable to this loan product. Q12: How will the loan be disbursed? A: The loan can be disbursed in full or in tranches, based on your preference and loan terms. 5.Loan Repayment Q13: How can I repay my loan? A: Loan repayments can be made Monthly, Quarterly, or Bi-annually, with equal instalments. Q14: What is the maximum repayment period? A: The repayment period ranges from 1 to 36 months. Q15: Where should I make my loan repayments? A: All loan payments must be deposited into Grooming Centre’s bank account. 6.Penalties and Early Liquidation Q16: Are there any penalties for missed payments? A: Yes, a penalty charge of 2% to 2.5% applies to the service charge and principal due per occurrence. Q17: What happens if I terminate the loan early? A: In the event of early loan termination, the outstanding principal amount and any accrued interest will become immediately due and payable. 7.Inquiries and AssistanceQ18: How can I check my loan balance or get help with my loan?A: You can check your balance or make inquiries through:<ul><li>The Grooming SmartBiz online portal</li><li>The toll-free line for Customer Care</li><li>Emailing info@groomingcentre.org or <a href="mailto:inquiries@groomingcentre.org">inquiries@groomingcentre.org</a></li><li>Speaking with your Account Manager, Head of Loans & Advances, or Relationship Officer for assistance.</li></ul>

Q1: Why is saving important? A: Saving helps you build financial resources for your business and family. Start today to secure a better future! Q2: Is there a minimum amount I need to save? A: No, there is no minimum savings amount. However, it’s encouraged to save at least N500 weekly. Q3: How can I track my savings? A: You can track your savings by checking your passbook or the SmartBiz online portal to confirm that all deposits are recorded accurately. Q4: What should I do to keep my passbook safe? A: Keep your passbook in a secure place at all times, as it’s your personal savings record. Q5: Can I withdraw from my savings? A: Yes, you can withdraw part of your savings whenever you need to. Q6: Do I need savings to apply for a loan? A: Yes, to apply for a new loan, you must have savings amounting to at least 10% of the loan amount you wish to take. Q7: Where should I make my savings payments? A: All savings payment should be deposited into Grooming Centre’s bank account. Q8: How can I check my savings balance or make inquiries?A: You can check your balance or make inquiries via:<ul><li>The Grooming SmartBiz online portal</li><li>Calling the toll-free line for Customer Care</li><li>Sending an email to info@groomingcentre.org or <a href="mailto:inquiries@groomingcentre.org">inquiries@groomingcentre.org</a></li><li>Speaking with your Credit Officer (CO), Digital Loan Officer (DLO), Area Loan Manager (ALM), or Branch</li></ul>

Q1: What should I do if I have a complaint? A: If you have a complaint, need an explanation, want to give advice, or report an issue, please reach out to the Client Services Department. Q2: Who can I contact if I feel I was treated unfairly by staff? A: Call our Client Services Department toll-free on 0800GROOMING (080047666464) if you feel insulted, cheated, or treated unfairly by any staff member. Q3: What should I do if I see something suspicious in my Union? A: Report any suspicious activity in your Union by contacting the Client Services Department toll-free on 0800GROOMING (080047666464). Q4: What if a Grooming Centre staff member asks me to share a loan with them? A: This behaviour is not permitted. Please report it immediately to the Client Services Department on the toll-free line, 0800GROOMING (080047666464). Q5: What if a staff member requests payment to their personal account? A: Grooming Centre staff should not ask you to pay money into personal accounts. Report this to the Client Services Department at 0800GROOMING (080047666464) immediately.

Frequently Asked Questions

CONDITIONS FOR ACCESSING A SMALL LOAN

CONDITIONS FOR ACCESSING AN ASSET LOAN

CONDITIONS FOR ACCESSING AN INDIVIDUAL LOAN

CONDITIONS FOR ACCESSING AN INDIVIDUAL LOAN

CONDITIONS FOR ACCESSING AN SME LOAN

CONDITIONS FOR ACCESSING A DAILY LOAN

CONDITIONS FOR ACCESSING A GREEN ENERGY LOAN

CONDITIONS FOR SOLAR LOAN

CONDITIONS FOR TOP-UP LOAN

CONDITIONS FOR ACCESSING AGRICULTURAL EQUIPMENT LOAN

CONDITIONS FOR ACCESSING SHORT-TERM AGRICULTURAL EQUIPMENT LOAN

CONDITIONS FOR ACCESSING LONG-TERM AGRICULTURAL EQUIPMENT LOAN

CONDITIONS FOR ACCESSING STATE PUBLIC SECTOR INDIVIDUAL LOAN

CONDITIONS FOR ACCESSING FEDERAL PUBLIC SECTOR INDIVIDUAL LOAN

CONDITIONS FOR ACCESSING INSTITUTIONAL LOAN

SAVINGS CONDITIONS

COMPLAINTS AND FEEDBACK PROTOCOL